Problems owners bring us, written down.
These are the conversations we have most often, roughly in the order owners have them. Each one starts from a symptom you'd recognise and ends with what fixing it involves, whether or not you hire us to do it.
When the business has stopped growing
- Why your business isn't growing. Flat revenue is rarely just a marketing problem. The five leaks we check first, in the order we check them.
- The owner is the bottleneck. If everything goes through you, growth stops at the edge of your week. How to get out of the middle without losing control.
When enquiries go nowhere
- Leads not converting into sales. Ten checks to run on your enquiries before you pay for a single extra lead. Most of them cost nothing to fix.
- Website traffic but no enquiries. The twenty-minute check you can run on your own site, from your own phone.
- Enquiries going cold. A follow-up system for UK small businesses: a reply-time rule, every channel covered, a sequence that doesn't nag, and the GDPR basics.
When you're deciding who to hire
- Which agency do you actually need? Marketing agency, web agency, consultant, coach or fractional executive, and the cases where the answer is none of them, us included.
- In-house vs outsourced marketing. A full-time hire, an agency, a fractional CMO or an outsourced department: how US owners should choose, and what to keep in your own name.
When the admin is eating your week
- What to automate first. The five jobs to hand to software before anything else, where AI helps today, and what it shouldn't touch yet.
If you'd rather we looked
Reading about leaks is useful. Finding yours is faster. The revenue leakage and operations audit runs these checks on your actual numbers, the services pages explain what fixing each one involves, and the Work page shows what it looked like for other businesses.